92 Dix Avenue
Glens Falls, New York 12801
Phone: 518.793.9502
Fax: 518.793.7961

Consumers Targeted by Vishing Scam Should Call Agency’s Hotline

Consumers Targeted by Vishing Scam Should Call Agency’s Hotline

ALEXANDRIA, Va. (Jan. 21, 2014) – The National Credit Union Administration today warned consumers to beware of a new telephone fraud, known as a “vishing” scheme, that is using the agency’s name in an attempt to obtain personal financial information.

Several credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information.

Anyone contacted by this so-called “vishing” scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800-755-1030 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it. to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m. Eastern. NCUA neither seeks personal information from consumers over the telephone nor handles day-to-day maintenance of member account information. NCUA works with law enforcement agencies, including the FBI, to protect consumers from frauds of this nature.

NCUA urges consumers to never verify or release personal financial information to unknown callers.

Our Supervisory Committee

For questions or comments, contact us at:

Cooper’s Cave Federal Credit Union
Supervisory Committee
PO Box 462
Glens Falls, NY 12801

Please do not enclose money or withdrawal requests.

Contact by Email

E-mail should be used for general information only. Please do not include any confidential information including account numbers or social security numbers.

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